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I have logged in and suddenly all my points have disappeared. What has happened?

It could be that you have accidentally created a new account via Google or AppleID without realising it. Check that you are logged in with the correct email address that you used for your original account.

If you have any questions about this, please feel free to email us to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be happy to help you!