Frequently asked questions

The driver and passenger can contact each other in the app by phone or text message. For security reasons and to protect the privacy of our users, this is only possible for a limited period of time before, during and after the journey.

At ummadum, anyone can ride with anyone. Regardless of whether they work in different companies or live in different municipalities. The only decisive factor is whether part of their route overlaps.

For optimal matching, we take into account the date and time and whether the start and destination addresses are within a radius of 3 kilometres.

Approximately 1 hour before the ride starts, the carpool members receive a push message as a reminder of the upcoming ride. As soon as the ride is started by the driver, the carpool members will be notified.

If you have shared your location, you can also see each other on the map.

As a member of the nahallo community, you will receive 50 ummadum points (equivalent to EUR 0.50) as a reward for shared journeys, even if there are no passengers.

To receive the reward, your journey must start or end at a P+R facility at Wiener Neustadt or Korneuburg station. In addition, the journey must be booked online at least 12 hours before the start of the journey. Please note that the journey offer is binding, and you will not receive a reward if you cancel. The issue of this reward is limited on a daily and weekly basis. There is no entitlement to receive the reward.

You can also find details on the nahallo website: https://www.vor.at/unternehmen/projekte/nahallo#c1185

At the P+R facilities Wiener Neustadt West and Korneuburg, nahallo carpools can book one of five premium parking spaces free of charge. As soon as you as the driver have found a carpool partner and a parking space is still available, you can book the parking space in the app free of charge. To do this, go to the journey details in the app and book the free parking space.

You can also find details on the nahallo website: https://www.vor.at/unternehmen/projekte/nahallo#c1192

Please note that the conditions listed here are for information purposes only. In case of doubt, the terms and conditions of the community apply, which you agree to when you join.

Ridesharing, also known as carpooling, is an activity in which you team up with other people to share a journey together. You can either offer your free seats in the car as a driver or share a journey with someone else as a passenger. You can easily find a lift in the ummadum app by selecting the "Ridesharing" activity and searching for available journeys. You will be shown drivers who can take you to your destination or cover part of your route.

If you have a fixed commuter route, you can find out here step by step how to set up a search agent in the ummadum app that will automatically search for new carpooling opportunities to your work or home every week:

1. Open the ummadum app
2. Tap on “Profile” at the bottom right
3. Tap on the “gear” icon in the top right corner
4. Tap on “Commute route”
5. Tap on “Set up commute route”
6. Enter your commute route (addresses)
7. Tap on the arrow at the bottom right
8. Select the days, on which you commute + the times for your outward and return journey
9. Tap on the green arrow at the bottom right again
10. Make sure that the slider for “Search agent” is activated (green)

Your search agent for ride-sharing, including your commuter route, has now been successfully set up. It may take a while for the search agent to find suitable ride-sharing options for you (10 minutes on average). You can see that the search agent has found rides for you by tapping on the ride-sharing activity again, and some days of the month are circled in green on the calendar displayed.

If you want to edit your commuter route, follow the above steps up to step 4 and then tap on “Edit commuter route”. If you want to delete the commuter route, tap on “Delete commuter route”. You may have to scroll down a little to do this.

Here, you can find out how to offer a ride as a driver:

1. Open the ummadum app
2. Select the “Ride sharing” activity
3. Click on the “Plus” symbol at the bottom right
4. Select “Offer a ride”
5. Enter your route in “Start” and “Destination”
6. Click on “Add stopover” if you have a stopover
7. Click on “Next”
8. Enter the date and time of your journey
9. Tap on the green arrow at the bottom right
10. Enter the information about your car (car make & licence plate number)
11. Tap on the green arrow at the bottom right
12. Complete your profile by entering your phone number
13. Enter the verification code you receive by SMS in the 6-digit field
14. Tap on the green arrow at the bottom right
15. Add a profile photo (optional)
16. Check the data you have entered again
17. Tap on Publish journey

Congratulations! Your ride has now been successfully published! Tap on “Ride sharing” again to view the journeys you offer.

Here, you can find out how to search for and request a ride as a passenger:

1. Open the ummadum app
2. Select the “Ride sharing” activity
3. Click on the “plus” symbol at the bottom right
4. Select “Search for a ride”
5. Select the desired start and destination and the desired date
6. Tap on “Search”

If ummadum has found ride-sharing opportunities for you, you should now be shown drivers who will take you to your destination or cover part of your route.

The distance on foot to the pick-up point and from the drop-off point to your actual destination are displayed below in the form of a traffic light (green = near, orange = medium, red = far).

1. Tap on the search result that suits you
2. If necessary, you can now manually adjust the pick-up or drop-off location on the map by tapping on the “pencil” symbol
3. Press on “Request ride”
4. Check your booking details
5. Tap on “Book now”
6. Wait until the driver has accepted your ride request

Congratulations! You have successfully booked a journey.

If you are unable to make a journey after all, you can find out how to cancel a journey offer here:

1. Select the “Ride sharing” activity
2. Below the calendar you will find a list of all your available rides
3. Tap on the ride you want to cancel
4. Tap on “Cancel ride” at the bottom

Your ride has now been successfully cancelled and is no longer visible to other passengers.

It may take a while for the search agent to find suitable ride-sharing options for you (10 minutes on average). You can see that the search agent has found rides for you by tapping on the ride-sharing activity again, and some days of the month are circled in green-striped lines on the calendar displayed.

After the driver has accepted your ride request, follow the steps below to cancel your ride:

1. Tap on “Show ride” (green button) in the dashboard
2. Scroll down a little and tap on “Cancel ride”
3. Confirm that you really want to cancel the ride by tapping on “Yes”

You have successfully cancelled your ride.

In addition to the existing insurance policies of the drivers, ummadum carpools in Austria are additionally insured free of charge with the VAV insurance in the event of permanent disability up to 100,000 euros and in the event of death up to 10,000 euros per person. The insurance conditions of VAV apply. It applies equally to drivers and passengers and only covers personal injury. The prerequisite for this is that the app has access to your GPS data for the entire duration of the shared journey.

If a user behaves inappropriately in your eyes (e.g. by using a criminal display image or inappropriate behaviour etc.), you can report them by clicking on the profile picture of the user you wish to report. Go to the three-dot menu at the top right and click on Report user.

PLEASE NOTE: Reporting a user is only for the protection of other users and should only be done in the case of inappropriate behaviour. The star system can be used to rate the driving performance or other aspects of carpooling.